Maintenance Enquiries

Reporting Maintenance

From time to time it is likely that you will need to contact PPL to report a maintenance issue. Please phone the office on 0131 337 7539 Monday to Friday, 9am to 5pm or contact us at

If you are experiencing an emergency with your property, such as a gas or water leak, out with office hours, please call PPL immediately and leave a voicemail with your property address, name and contact phone number and we will phone you back as soon as possible. 

If you smell gas or your carbon monoxide detector sounds continuously, please call Scottish Gas Network (SGN) immediately on 0800 111 999

Please check that the pressure on your boiler it topped up and sits between 1.5 and 2 bar. You can find information on how to do this on Google and YouTube. Whilst an engineer may be able to attend and attempt to resolve the problem, there may be a delay in obtaining parts depending on when the call out occurs.

Martin Adams Plumbing and Heating 07983508651

Please check your fuse board and make sure no fuse has tripped the system. Please also check with neighbours to ascertain that there has not been a full outage in the area. If it is, please contact Scottish Power on 0800 092 9290. If the problem appears to be in your property only and is causing immediate concern, please contact our electrician who may be able to attend and attempt to resolve the problem.

HSI Electrical 07411 446 3373

If the lock to your property has broken and you are unable to gain entry or you are unable to secure your property, please contact the locksmith. If you have lost your keys and are unable to make other arrangements until our office opens, the locksmith will be able to attend but you will be held liable for the cost of the call out and any parts required.

Hero Locksmith 07434 801 049

If there is a broken window pane, a window is not secure or there is a problem with your front door, please contact our emergency joiner who may be able to attend and attempt to resolve the situation.

J E Duggan 07714 104 474

Emergency Contractors

If the maintenance issue is out of hours and is an emergency, please call the office and leave a voicemail which will be picked up by a member of staff as soon as possible. 

  1. Gas Escape – Transco – 0800 111 999

  2. Crime/Vandalism – Police – 999

  3. Fire – Lothian and Borders Fire Service – 999

  4. Noisy Neighbours – Police – 101

Tenants can contact PPL directly by telephone on 0131 337 7539 to speak to a member of the property management team who will be happy to help.